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This blog reflects on parents’ experiences of services during the pandemic and staff’s hopes and concerns for future delivery. We also share how evaluation has helped organisations understand these, and how it can be used to shape delivery in the future.
Read MoreIn January 2021, we were funded by Catalyst and The National Lottery Community Fund COVID-19 Digital Reponse to run a 12-week research and design project focused on reaching families remotely, in partnership with five charity partners from across the country. The whole research and design process culminated in the ‘9 steps for reaching families remotely’ - services and practitioners struggling to reach and engage with digitally excluded people.
Read MoreDuring the Connecting Families project - Funded by Catalyst and The National Lottery Community Fund COVID-19 Digital Reponse, and supported by Design agency Shift - we’ll be following a specific Design Process. This is broken into five key phases. These sprint notes will reflect on our learning from each phase. This blog is all about the sprint 'Wrap-Up' phase.
Read MoreDuring the Connecting Families project - Funded by Catalyst and The National Lottery Community Fund COVID-19 Digital Reponse, and supported by Design agency Shift - we’ll be following a specific Design Process. This is broken into five key phases. These sprint notes will reflect on our learning from each phase. This blog is all about the sprint 'Develop' phase.
Read MoreDuring the Connecting Families project - Funded by Catalyst and The National Lottery Community Fund COVID-19 Digital Reponse, and supported by Design agency Shift - we’ll be following a specific Design Process. This is broken into five key phases. These sprint notes will reflect on our learning from each phase. This blog is all about the mid-sprint 'Develop' phase.
Read MoreDuring the Connecting Families project - Funded by Catalyst and The National Lottery Community Fund COVID-19 Digital Reponse, and supported by Design agency Shift - we’ll be following a specific Design Process. This is broken into five key phases. These sprint notes will reflect on our learning from each phase. This blog is all about the 'Define' phase.
Read MoreDuring the Connecting Families project - Funded by Catalyst and The National Lottery Community Fund COVID-19 Digital Reponse, and supported by Design agency Shift - we’ll be following a specific Design Process. This is broken into five key phases. These sprint notes will reflect on our learning from each phase. This blog is all about the 'Discover' phase.
Read MoreDuring the Connecting Families project - Funded by Catalyst and The National Lottery Community Fund COVID-19 Digital Response, and supported by Design agency Shift - we’ll be following a specific Design Process. This is broken into five key phases. These sprint notes will reflect on our learning from each phase. This blog is all about the 'Inception' phase.
Read MoreWith 71% of community organisations in some parts of the voluntary sector having moved to online delivery since the COVID-19 crisis began, digital exclusion has become an even bigger obstacle to engaging those most in need than it was before. This is a particularly pressing issue for Early Years services, who support many families living in financially vulnerable households without internet access. As England endures another lockdown, Dartington Service Design Lab [Dartington] is working with a number of charities and families to develop and test different ways of supporting early years services to reach digitally excluded families. Here’s how we intend to do it...t ways of supporting early years services to reach digitally excluded families. Here’s how we intend to do it...
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